Words Matter!

Change your words – change your world.
-Andrea Gardner

Think about this situation. Someone asks you to do something. You say, “No problem.”

At first blush saying “No problem” might not seem like a big deal. I hear many people respond this way. It got me thinking. What ID-100264697is the first word you hear?  “No” A negative. You are leading with a negative. And whilenot huge, might there be a better alternative – one with more power?

What if you say, “My pleasure.” – or – “I’ll take care of it for you.” – or – “Consider it done.”

A small change to be sure. Does it matter?

Well, my personal answer is yes. I tried an experiment that I invite you to try. I stopped saying “No problem” and chose one of the phrases above which best fit the situation. I was surprised at the reactions I received. Pleasantly surprised. People made eye contact and smiled at me. Their next words were the best. They said “Thank you.” Not the rote “thanks” but a “thank you” that conveyed the feeling behind the words.  Continue reading

Helping Hands

ID-10062848If you only have a hammer you tend to see every problem as a nail.
~Abraham Maslow

I’m not talking nails. I’m talking life. Times are challenging for so many people right now. They are spread thin – which means that the people you interact with may be at their whit’s end.

To make sense of everything we create stories – stories that justify our actions and reactions – stories that comfort us – stories that call out to others to help us. The question you may want to ask yourself now is “How best can I be of service to others?” Continue reading

Burst Out of Your Comfort Zone

“You are the first organization you must master.”

-Stuart Heller


Remember the fight or flight instincts that kept our ancestors alive? It is still inside us! Our body sends us signals all the time. That feeling we get when we meet someone who makes us feel uncomfortable. The question we all must ask ourselves is how well are we listening.ID-100281187

I want to talk about how our body does or does not support the actions we take and those we want to take. Think about this for a moment. When the hairs on the back of our neck stand up, it’s a signal.  

Last year I broke my ankle – okay shattered might be more descriptive – like fragments of glass. I’ve now got plates and screws. I bring this up because my habitual way of moving had to change. During the first month I could not walk at all as I had also badly sprained the other ankle. I was a mess! Continue reading

Conversation Power!

ID-100117103“The right conversation in the wrong mood, is the wrong conversation.”
-Julio Olalla

Okay – this post is designed around the workplace, but can easily be applied to conversations you have with your loved ones, at volunteer meetings, anywhere where conversations take place.

Picture this:
You have been in a meeting all morning. It’s the same meeting you attended last week, the week before that, and perhaps for many weeks. While its intended purpose is both updating department progress and planning future projects, you begin to wonder how the interactions you are witnessing are serving the stated purpose. People are talking at one another, over one another, sniping and ego building. There does not seem to be a lot of listening going on. Kim just shared the same idea Stuart shared two hours ago and they loved it. Two hours ago, Mark derided and criticized it and gave a litany of reasons why it would not work. Your inner soul screams – Get me out of here! Continue reading